Macy’s Jewelry & Watch Repair

Authorized Macy’s Jewelry & Watch Repair By Certified Technicians

Whether you have a WORRYNOMORE plan or not, your Macy’s fine jewelry and watches will have access to the highest caliber of jewelers and watchmakers, from anywhere in the United States!

How Does It Work?

Place a quick order for watch or jewelry repair work

You can do this on any device!

Simply tell us about your repair. Our easy to follow online form will guide you through describing the repair and repair work needed. Shipping and contact information will be provided.

If you have a WORRYNOMORE plan, please have the receipt ready to input any information you may need to provide.

Send your jewelry and watch repairs to us… For FREE!

UPS shipping is provided free of charge to Macy’s Customers

Just print your order slip and shipping label (insurance is provided by Macy).

We’ll give you step-by-step instructions on how to properly pack your repair for safe travel.

Then, simply schedule a UPS courier pick up or drop your package off at any UPS location near you. Tracking is included to ensure your shipment arrives safely.

Get an estimate and approve the work.

No commitment required.

Our master technicians will inspect your item to identify necessary repairs. Each inspection looks for loose stones, worn settings, cracked crystals and more that may affect the integrity, security and beauty of your valuable piece.

Based on our expert inspection, we’ll send you a personalized quote. If you have a WORRYNOMORE plan that covers the repair work, we will get to work on the repair immediately. If you don’t have a protection plan, or the plan doesn’t cover everything needed, we will send you a quote.

Once you receive the quote, you approve only the work you want. It’s totally up to you!

We’ll complete your jewelry or watch repair work

This is where the magic happens.

Our facilities are fully equipped with state-of-the art laser machines, induction welders, environment-friendly polishers, a gem lab and more to complete your precision repair with care.

In a hurry? We do rush orders too!

We’ll ship your jewelry and watches back to you.

Get your jewelry back like new!

Cleaned, polished, tested and shining like new! Now, wasn’t that easy?


– My Jewelry Repair is an authorized repair service only, not a reseller of Macy’s parts.
-Quotes cannot be approved via email, they must be paid for or declined through our online portal or by phone.
-In order to provide an accurate quote and avoid misleading pricing, we recommend Macy’s items to be evaluated by certified technicians first.

Information On

WORRYNOMORE Protection Program

The WorryNoMore plan is the Macy’s maintenance agreement that can be purchased from Macy’s.

If you would like to create a Worry No More repair order, please visit :
Macy’s Worry No More Repair Order.

If you purchased your item from Macy’s but do not have a Worry No More plan or other maintenance agreement, you can still create a repair order using the link above.

More Information On

We Restore Memories

Macy’s has partnered with My Jewelry Repair to provide the highest quality of service and care when your Macy’s item needs to be repaired.

Our online, mail-in jewelry and watch repair service makes it easy to fix and restore your items all from the comfort of your home. For more information about who we are and how we restore memories, feel free to visit any of the these links!

Hand-selected jewelers certified by

We are proud members of the

JVC Logo

Our watchmakers have many certifications, including: