MyJewelryRepair.com

Had a wonderful experience with MyJewelryRepair.com. You'd think it would be tricky sending your jewelry in to be repaired without being face-to-face. But everything went so smoothly that it was astounding! Their online ordering tool makes it easy to get started. You immediately get confirmation and tracking information. The staff is quick to respond to any questions you might have. And if they have any questions, you get a call for clarification. The staff I have spoken with were super-friendly and understanding (shout-out to Iris, who is especially darling!) Then, when your receive your jewelry back in the mail and it is exactly what you wanted--AND at a reasonable price? Wow! I had a pair of modest diamond stud earrings that I never wore because I feared losing them. For years, I had wanted to have them converted into lever-back earrings, but hadn't found the right local jeweler to do the work. My "new" earrings came back and they were gorgeous--simple and elegant, comfortable and secure. I now can wear them all the time without any worries. What I did next was to scrounge around in my jewelry collection looking for more projects (doesn't everyone have some?) to send to MyJewelryRepair.com—because trust is an important part of the process.

I was not expecting anything exceptional from a mail-in service, but I was wrong! Our ring was repaired exactly as we needed. But the communication was what surprised and impressed me most. Our Sears had left town, so I called MyJewelryRepair directly to find out what to do. The lady sent me an email and told me how to send our ring. Her email included not only the link to the service site, but also detailed instructions about how to fill out the online form. It was very easy to follow her instructions on the site. Once I filled out the online form and printed the shipping label, I received a confirmation email. I also received email communications when my ring arrived, a couple of days later telling me it was being evaluated, a couple of days later telling me what work was being done, and a couple of days later when the work was completed (including before and after pictures)! Wow! It was as good as taking it to a local jeweler where I could check on it in person. And the work was quality--the ring looks great.

THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact information so that they can now direct their customers directly to you when they need something reconditioned. I feel like I have found a treasure in knowing that you can repair and restore everything from inexpensive pieces to very valuable pieces. You can bet that I will be sending more business your way!

Sent my automatic watch to these folks for repair as it was no longer keeping accurate time, they assessed the watch for needed repairs and sent me the estimate which I approved.
About three weeks later I received a email stating that my watch had shipped, they provide a tracking number that I might keep a track of it, upon receiving the watch I inspected it and have to say that they did a beautiful job on the exterior cleaning and polish plus they replaced the clasp, I can only assume that the work done to the movement is of equal quality and detail this will be born out over time as I see how the accuracy is.
They also provided the pressure test ticket in the return package.
I would recommend this company if you have need of jewelry repair.

I sent in a men's Ebel Sports Wave watch to have some repairs done to it, the strap adjusted and the clasp made tighter. It came back looking like a brand new watch! It was polished and made to look perfect. Needless to say it runs great and I am very happy with the result. With great service like this, I will most definitely be using this great company again. I highly recommend My Jewelry Repair and suggest you place your trust in them too!

I was so nervous about sending out my wedding rings, but this company went out of the way to ensure that they were safe, they contacted me when it got there, when it was inspected, which included pictures, an estimate on the repairs and the reasons they were being made, once the estimate was approved, they let me know exactly how long it would take to repair and return to me, which only a few days, and it looks amazing. I would recommend this to everyone

I searched the country for someone to repair my University of Michigan athletic championship ring, but had given up hope when I stumbled on My Jewelry Repair via the Internet. The repair job they did on the ring, which in 55 years had gone through some hard use (the center stone had cracked and was lost), is little short of astounding; it seems to be better than when I won it in 1962. The staff at MJR was incredibly helpful, and the final cost was about half what I expected. I couldn't be more pleased, or grateful.

Awesome service. I had initially started my repair order in 2016 however had completely forgot about it until recently. Lo and behold, the order was still in the internal database with the exact repair I needed. I shipped in my watch and got prompt service from the folks at MyJewelryRepair. The speed and accuracy of the service is what really sold me on these guys. I would definitely recommend.

Words cannot express my thanks to this company! I recently lost a diamond out of my engagement ring. To make matters worse, it happened literally the day after the store we bought the ring closed. I was reaching my breaking point until I was directed to this website. I was skeptical to say the least, I mean this was my engagement ring! After talking with a representative who assured me that everything would be fine, I sent my ring in. I followed the process diligently and any point I had a question I emailed the representative and received responses almost immediately. To top it all off, it was returned to me before my requested date! I have never had such wonderful customer service and will be using this company for all my jewelry concerns in the future!

"Just got my rings back and they look ten times better then when we bought them. They fit perfectly and you can't tell they were resized at all. I'm so thankful for the work My Jewelry Repair did after being told by multiple places they wouldn't or couldn't resize my rings because of the material or the jewels in the bands."

"I cannot say enough about this company!! I have a 20+ year old Ebel watch, and hesitated to take it to a jewelry store again for a new battery because of the exorbitant cost. I found this company online and decided to take a chance. I am so happy I did. Their communication is exceptional, as are their repair services. I also could not believe how much less it cost me. I just received the watch, and it looks great and is keeping perfect time. I wholeheartedly recommend them!"

"Thank you, thank you, thank you. Recently I sent you my Bulova watch for cleaning and overhaul. I was unable to find any jeweler in my immediate area, the Little Rock, AR area or the Memphis, TN area to do the work. I found you online and with some hesitation and apprehension, sent you my watch. You did acknowledge receipt and did provide an analysis of necessary repairs. I did call a couple of times and was a little concerned that repairs would require more time than I thought and that parts needed to be ordered. My apprehension grew. You had my watch and my payment. Then you notified me that my watch had shipped and when it arrived a couple of days ago I could not have been more impressed with your packaging and more so with the results. My watch looks better than new and now is keeping perfect time. I am absolutely satisfied with your work and will without hesitation recommend MyJewelryRepair to any and everyone that may need your services. You deserve the highest rating for a job well done!"

"I sent in a ring to be resized--my estimate also suggested a stone resetting. I hadn't planned on repairing the stone, and settled for just the resizing. After accepting the repair, I had issues with my credit card going through on the website...we went back and forth with them bank and customer service team (for days) but when I was starting to feel hopeless about getting it resolved (and playing phone tag) I was informed my ring had already been shipped out free of charge, resized, and with a stone reset!

the customer service team is amazing despite being a mostly online service center. if you ever need anything resolved, ask for Eboni. she works wonders. thank you thank you thank you!"