Testimonials

“I cannot say enough about this company!! I have a 20+ year old Ebel watch, and hesitated to take it to a jewelry store again for a new battery because of the exorbitant cost. I found this company online and decided to take a chance. I am so happy I did. Their communication is exceptional, as are their repair services. I also could not believe how much less it cost me. I just received the watch, and it looks great and is keeping perfect time. I wholeheartedly recommend them!”
Hudson, MA

“I had my grandfather‘s old Pilsar courts watch fixed there was a numeral missing on the face. My jewelry repair did an awesome job I know it’s not the most expensive piece to come across the table but the fact that they were going to help me was bar none!”

“I was a little hesitant to pack up my expensive watch and send it. But these guys walk me through it, gave me a quote to approve before work, gave me status updates, and notified me when they were sending it back with a signature required. It arrived safe and sound in perfect condition, I couldn’t be happier with this transaction.”

“I sent in a men’s Ebel Sports Wave watch to have some repairs done to it, the strap adjusted and the clasp made tighter. It came back looking like a brand new watch! It was polished and made to look perfect. Needless to say it runs great and I am very happy with the result. With great service like this, I will most definitely be using this great company again. I highly recommend My Jewelry Repair and suggest you place your trust in them too!”
CA

“Submitted a vintage Swiss Army watch that I have worn for over 30 years. It had a lot of wear and tear over this time and was in need of service. They replaced the crystal which was chipped and installed a new battery. When I got the watch back it didn’t even look like the one I sent to them.It was so new and fresh looking I could’t believe it, all polished up and shiny. Great service, and I would recommend them to anyone”

“I was not expecting anything exceptional from a mail-in service, but I was wrong! Our ring was repaired exactly as we needed. But the communication was what surprised and impressed me most. Our Sears had left town, so I called MyJewelryRepair directly to find out what to do. The lady sent me an email and told me how to send our ring. Her email included not only the link to the service site, but also detailed instructions about how to fill out the online form. It was very easy to follow her instructions on the site. Once I filled out the online form and printed the shipping label, I received a confirmation email. I also received email communications when my ring arrived, a couple of days later telling me it was being evaluated, a couple of days later telling me what work was being done, and a couple of days later when the work was completed (including before and after pictures)! Wow! It was as good as taking it to a local jeweler where I could check on it in person. And the work was quality–the ring looks great.”
FL

“Great service. I couldn’t find a jeweler who would resize a 3-row invisible diamond setting ring. Glad I found “my jewelry repair,” Great communication, and updates: my ring was resized and looks brand new. I would recommend this company and would feel confident in using them again.”

“I sent in an at least 80 year old diamond art deco heirloom ring that needed 12 channels/prongs rebuilt and a resizing. The master jewelers restored this ring to like-new, it is JUST stunning the kind magic they work. You can completely trust this company from beginning to end– this is the 2nd item they have repaired for me– nothing I have had done locally even comes close to their meticulous craftmanship. THANK you master jewelers! You are true experts and I love you all!!”

“Excellent service & communication. Sent them my g.mother’s ring. They found a beautiful stone, and it was on my finger in about 3 weeks. Kept in contact with me the entire time, letting me know my options. Thank you Evon, I love the finished product!”

“Not only have I spent 20 years in the fine jewelry business, I am also a graduate gemologist (GIA) with an extremely keen eye. I sent an 18kt gold, ruby eternity band ring in for a stone replacement using the mail-in service.I am so happy to report that the stone was MATCHED PERFECTLY and the workmanship on the broken prongs is undetectable.I highly recommend My Jewelry Repair!! Thank you!”

“I got my class ring repaired by this company, one of the best decisions I’ve made! This ring means everything to me, I got my ring resized and a new birthstone (amethyst) put in place. One of the best moments to make my day! Thank you so much for doing this for me, I want to cry tears of joy because I’m so happy I got my ring back! xo”

“I had a great experience with customer service and the response time to repair the jewelry sent. The shipping was perfect! It was tracked and delivered upon signature.”

“I’m so grateful for the excellent repair work done on my delicate necklace. The work is invisible and expertly done. The service turnaround was fast and the piece was returned in a very professionally boxed presentation. Thank you.”
San Pedro, CA

“Great experience! They kept me informed and even sent me before/after pictures. The waiting time was acceptable and their customer service is phenomenal. Thank you!”
San Francisco, CA

“THANK YOU for restoring my Montana Silversmiths Earrings back to their original condition! You did an awesome job, and, they are as beautiful now as when I purchased them over 25 years ago! I called Montana Silversmiths and spoke with Sheila Green in Customer Service, and gave her your contact information so that they can now direct their customers directly to you when they need something reconditioned. I feel like I have found a treasure in knowing that you can repair and restore everything from inexpensive pieces to very valuable pieces. You can bet that I will be sending more business your way!”
Lake Charles

“Wow….Stunning repair. Great Job fixing a diamond cut rope chain that was broken in two. Looks good as new. Cant even tell it was repaired!!!!! Thank You. OHHH and great service, reasonable cost with timely shipping. You have my business going forward. 10+”

“Thank you! Magnificent work by your craftspeople. I will recommend you to anyone desiring the best in work.
All the best for the coming year!
Rod Thomas”

“Since the 1980s, I had my dad’s montblanc 149 pen. It never worked, scratched and chipped. Through the years I check other businesses, but no one would touch this quality pen. I saw an ad for my jewelry repair and decided to send it off. I was very glad I did! They were prompt with repair cost and answered my inquiries when they experienced delays. I received it today and it is in perfect working condition; it looks new and no one suspects it is over 60 years old. It was worth waiting 4 months. The communication and service are top notch and I encourage those needing a Montblanc pen doctor, check these folks out.”

“The nib on my Mont Blanc was bent after I dropped it on the floor. I sent it My Jewelry Repair. Shortly after it was repaired and returned, it started leaking ink. I returned it was told it would cost $85 to repair. I protested, saying that it didn’t leak when it was under my control and that had it been leaking, I would have mentioned it. After looking it over, a My Jewelry Repair craftsman concurred and the pen was repaired for no extra charge. That, to me, is great customer service. I have no financial interest in MJR, do not know anyone affiliated with the company, nor have I been remunerated for this review. I just like to compliment excellent customer service when I experience it.”