Update 5/6/20: My Jewelry Repair operations are now back online, find more info here.
Due to current events related to COVID-19 virus, we are following the advice of the CDC and various government mandates to close our offices for the safety of our employees. We currently expect to reopen our offices on April 6th, but this may change due to the fluidity of the situation.
If you need immediate assistance please contact our Emergency Customer Service Personnel at 909-989-2929 and leave your voice mail we will return your call within 48 hours.
Stay safe and healthy!
MyJewelryRepair Team.
I wanted to check the status of my jewelry repair order.
Thank you in advance.
Shirl Upshaw
Hi Shirl, you can check the status of your repair at any time by logging into your account at https://app.myjewelryrepair.com/my-account. If you have a more specific question feel free to reach out to our customer service team at info@myjewelry repair.com
– My Jewelry Repair Team
I hope you are staying safe and healthy. I am interested in your services (setting a peridot in a ring). Please let me know when you are up and running again.
Hi Nancy thank you for commenting. Yes, we are open and running again, please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information. We hope you are staying safe and healthy as well, have a great day!
– My Jewelry Repair Team
Are you guys still taking in orders?
Hi Travis! Yes we are taking in orders again. Please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information.
-My Jewelry Repair Team
Hello, are you open?
Hi Gabrielle thanks for commenting! Yes we are open again, please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information.
– My Jewelry Repair Team
Please let me know when services are open again. I really need my necklace fixed.
Hi Tehya, we are open again! Please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information
– My Jewelry Repair TEam
I am looking to get the watch crystal or acrylic replaced on my watch. How do I go about this?
Hi Shannon, thank you for contacting My Jewelry Repair.
Please create your order here. At the end of the order process a shipping label will be provided to use for shipping. Shipping and estimates are free and no obligation at My Jewelry Repair.
We look forward to receiving your watch.
are you still closed down?
Hello Neena, we are open again! Please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information.
– My Jewelry Repair Team
I have insurance on my ring and one of the Diamonds has come out. What process should I use to get it repaired?
Hello! For repairs submitted through Macy’s, we must return them back to the store. Please contact the store for reopening and repair pickup. Thank you.
I received an email stating you have received my jewelry, when will you be operating again? Just curious
Hi Danielle, we are open again! Please visit https://myjewelryrepair.com/2020/05/we-are-back/ for more information. Have a great day!
– My Jewelry Repair Team
I have my ring to be repair and just wondering if you are open
Hello Debbie, yes we are open again. Feel free to create an order as usual, or, if you need more information, please click here