We are incredibly thankful for your patience during the temporary pause of My Jewelry Repair’s operations. We hope everyone is still very safe and healthy during these unprecedented times.
Starting this week, we are ramping up operations at our facilities to get repairs moving again, and get your precious items back to you!
We are still being cautious
Providing and maintaining a safe, healthy environment at My Jewelry Repair is always a top priority for us, but particularly regarding the COVID-19.
We care deeply about doing our part to keep our team and community safe and want to let you know what we are doing. In keeping with the recommendations of the Centers for Disease Control and Prevention (CDC), My Jewelry Repair is following CDC’s recommended health and hygiene guidelines.
As we navigate COVID-19 together, what matters most is how we, as a company, care for you.
As our facilities are closed to the public, we are at an advantage as to limiting our exposure to the external environment. And as our customers, you may place orders, adjust settings, monitor your items, and more online and through the phone.
Inside our facility, hand sanitizer stations are available at every entrance in every room, we have increased our cleaning frequency, and added more full disinfection procedures.
We have, similarly, increased the frequency of deep cleaning and disinfecting our offices. We have also limited any non-essential travel, and are encouraging team members to stay home if they aren’t feeling well.
As for any repairs in our facility, all repairs are thoroughly cleaned, including with steamers, already.
We will continue to monitor the situation and make adjustments to ensure the safety of our team and community. For additional information about COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Frequently asked questions during the COVID-19 pandemic
“Can I have a status update on my repair?”
Of course! You can always log into your profile to check the status of your order at app.myjewelryrepair.com/myorders. If you need more information than what is provided, you can reach out to us on our contact page.
“When will my repair be shipped back to me?”
This will depend on the kind of item in our possession and the kind of work needed. Ring sizings, battery replacements, and other common types of services can be done within a few business days and then shipped out. If rare parts are required, for example like a watch movement, this will depend on the availability of our partners and manufacturers from our global network and any government restrictions they may be under. In such cases, our team will reach out to you to provide more information.