Jewelry & Watch Warranties—Why Authorized & Certified Care Matters

Understanding how unauthorized repairs can void your warranty

What Does a Jewelry or Watch Warranty Cover?

Most reputable brands offer warranties that cover manufacturing defects and certain functional issues for a set period—usually one to five years. These warranties ensure that if something goes wrong due to a fault in the craftsmanship or materials, the brand will repair or replace it at no cost to you. However, warranties come with strings attached. One of the most important? Your item must be serviced or repaired by authorized professionals who are trained and certified to meet the manufacturer’s standards.

---

Can a Warranty Really Be Voided?

Absolutely—and it happens more often than people think. Here’s how:

• Unauthorized Repairs: Many brand warranties include language that voids the agreement if any work is performed by an unapproved service center. Even if a repair seems minor, having it done outside the authorized network can eliminate any remaining warranty coverage.
• Non-Genuine Parts: Brands like Cartier, Omega, and Breitling require the use of original parts. Unauthorized shops may use generic or refurbished components, which not only violate warranty terms but can also compromise the integrity of the item.
• Lack of Service Records: Authorized repair centers log all work into the brand’s official system. This provides a traceable service history that helps maintain the warranty and resale value. Uncertified repairs offer no such assurance.
• Risk of Further Damage: Without the proper tools and training, unauthorized service can unintentionally damage intricate components—especially with luxury watch movements or delicate gemstone settings.

---

The Hidden Costs of Cutting Corners

At first glance, choosing a local jeweler or non-authorized repair shop might seem faster or more affordable. But if your warranty is voided, you may be on the hook for extensive repairs that would have otherwise been covered—sometimes amounting to hundreds or even thousands of dollars.

Plus, your timepiece or jewelry could lose value if it’s not maintained to brand standards, especially when it comes to resale or appraisals.

---

The Smart Solution: Certified, Trusted Care

To protect your investment and maintain your item’s value and functionality, it’s always best to rely on professionals who understand the intricate requirements of fine jewelry and luxury watches.

Choose My Jewelry Repair—Certified by the Brands You Trust

At My Jewelry Repair, we make it easy to receive the highest caliber of care, whether it’s for a cherished everyday ring or a collector-grade timepiece.

We are proudly authorized and trusted by some of the world’s most prestigious brands, manufacturers, and retailers, giving customers the confidence that their pieces are being handled according to brand-specific warranty and quality standards. From designer jewelry lines to luxury Swiss watches, our partnerships speak to the level of service we provide.

Unlike most local shops, My Jewelry Repair offers access to state-of-the-art, custom-built facilities that have been designed specifically to support the precision needs of luxury repair:

• Our Watch Repair Service Center was constructed to Swiss standards and includes NASA-level clean rooms, natural lighting for detailed work, and the latest watchmaking tools.
• Our Custom Setting Lab provides the ideal environment for intricate gemstone setting, complete with high-powered microscopes and specialized jeweler benches.
• Our team includes Certified Watchmakers and Master Jewelers who are trained, accredited, and regularly evaluated to maintain brand-level service excellence.

This means that whether you need a diamond replaced, a ring resized, or a watch movement overhauled, you’re receiving a service experience that meets—or exceeds—what the original manufacturer requires.

With nationwide, mail-in convenience and free evaluations, My Jewelry Repair gives you access to premier-level care without having to leave home. We combine the trust of brand certification with the ease of modern convenience, so you can protect your warranty, preserve your piece, and enjoy peace of mind.

Certified by the Industry’s Highest Standards

At My Jewelry Repair, we don’t just claim excellence—we’re certified to deliver it.

Our Watchmakers hold top industry certifications such as WOSTEP (Watchmakers of Switzerland Training and Educational Program), AWCI (American Watchmakers-Clockmakers Institute), SAWTA (Swiss American Watchmakers Training Alliance), and accreditations from the Swatch Group. These credentials aren’t just badges—they represent the highest levels of professional training, precision, and brand-specific expertise.

Many of our Watchmakers have received direct factory training from luxury manufacturers, including companies like Richemont and Breitling, which means they are equipped to meet even the strictest requirements for handling high-end timepieces.

In addition, our Watch Repair Service Center clean rooms are ISO-Certified, ensuring dust-free, controlled environments that meet the same standards used by major Swiss manufacturers. This level of quality control is nearly impossible to find at local repair shops and is one of the key reasons our facility is unmatched in North America.

Trust the Experts at My Jewelry Repair

Protect Your Warranty, Preserve the Moment

When it comes to jewelry and watches, the right care makes all the difference. Don’t risk your warranty or the value of your piece with uncertified repairs. Whether it’s your daily wear or your most treasured heirloom, choose a repair partner that treats every item with the expertise it deserves. Trust the team at My Jewelry Repair—where certified craftsmanship meets modern convenience.