Security & Protection
Your Peace of Mind is Our #1 Priority
For over 20 years, our foundational team has been a trusted force in the jewelry and watch repair industry, servicing over 5,000 retail locations and processing more than 500,000 repairs annually. In 2016, we officially launched My Jewelry Repair as a dedicated online service to bring that decades-long promise of absolute excellence directly to you.
Beyond our state-of-the-art repair capabilities, our true foundation is trust. Our secured facilities feature the latest security systems and the tightest safety protocols in the industry, ensuring your cherished pieces are always protected from the moment they leave your hands.
Uncompromising Facility Protocols
To ensure the absolute safety of every piece in our possession, our facilities are strictly closed to the general public. We do not accept in-person drop-offs under any circumstances, as controlling exactly who enters our environment is paramount. We refuse to compromise the security of anyone’s treasured items, which is why we solely opt for a highly secure, online mail-in process. We leave nothing to chance when it comes to safeguarding your property:
- Vetted Personnel: Every single jeweler, watchmaker, and support team member must pass a comprehensive background check.
- Strict Access Control: Monitored entry and exit privileges are strictly enforced using advanced metal detectors, alongside the constant presence of armed guards.
- Metal-Free Dress Code: All staff members adhere to a mandatory metal-free dress code to eliminate any risk of loss or confusion on the floor.
- Authorized-Access Vaults: When not actively being worked on by our certified artisans, all items are secured in top-of-the-line vaults that require specialized authorization to access.
Advanced Tracking & 24/7 Surveillance
Our facilities are equipped with an extensive network of high-definition cameras covering every inch of our workspace. Your item is under 24/7 surveillance, supported by standard operating procedures designed for absolute transparency and security:
- Monitored Intake: Your package is closely tracked on camera from the moment it leaves the shipping carrier’s truck until it is carefully opened under HD cameras inside our facility.
- Microscopic Documentation: Upon unboxing, we take ultra-high-definition photos of your item. Our photography is so detailed that we can easily spot the natural inclusions inside a gemstone.
- Barcode Tracking: Your item is immediately assigned a unique barcode. This is scanned at every single movement point, meaning we know the exact location of your piece within our facility at all times.
You can rest assured that your jewelry and watches are completely secure in our hands.
The Art of Modern Restoration
Uncompromising Skill, Effortless Convenience
Whether it is mending a delicate clasp on a beloved childhood bracelet or executing a complex, full-movement reconstruction for a luxury timepiece, our capabilities span the entire spectrum of repair. Every piece you entrust to us is treated with absolute devotion, ensuring you have complete confidence in the care your items receive from the moment they leave your hands until they are safely returned.