You’ll be able to request a complimentary service kit for certain items (Writing Instruments and Watches) and pay for a shipping label to send the product for repair.
Important Notes About the Repair Process
My Jewelry Repair is an authorized repair service only, we are not a reseller of Montblanc parts.
When sending in your writing instrument for repair/service, please send in the WHOLE instrument for careful diagnosis of the required service for your instrument, please do not just send in one piece.
Please note that any parts that are replaced will become the property of Montblanc and will not be returned.
We advise against sending your writing instrument in its original box or any container that you would like to keep.
The shipping container is usually discarded upon arrival.
If you send your piece in with the original Montblanc presentation box we will attempt to return it to you.
Shipping and Insurance must be purchased by customer per Montblanc’s specified policies.
Quotes cannot be approved via email, they must be paid for or declined through our online portal or by phone.
In order to provide an accurate quote and avoid misleading pricing, we recommend Montblanc items to be evaluated by our certified technicians first.
*Please note that these are the policies of Montblanc and ones we must follow to remain authorized.*
A Seamless Mail-In Process for Montblanc Repair
My Jewelry Repair specializes in restoration of any Montblanc items including Writing Instruments, Watches, Leather Goods and Accessories. Although the repair process timing differs depending on the item and repairs needed, the repair process generally takes 2-4 weeks (if we do not need to order parts) to complete and send back once payment has been authorized.
Please follow the steps below to ensure your Montblanc item is handled with the utmost care:
The Step-by-Step Process
Place a Request
Send Your Item In
Receive a Quote
We Restore Your Item
Receive Your Restored Item
Request a Repair
Create a repair request order through our simple online process. You’ll be able to request a complimentary service kit for certain items (Writing Instruments and Watches) and pay for a shipping label to send the product for repair.
Prepare Your Item for Repair
Please ensure the complete instrument is being packaged. Kindly enclose a copy of the corresponding warranty booklet or card and a receipt of purchase with the date clearly shown, if warranty coverage is still applicable. Do not send in the original warranty booklet or card and original packaging. If you have requested a service kit, please follow the instructions in the service kit. Use the shipping label generated from your repair request order. Feel free to take a look at our shipping instructions here.
Ship Your Item For Repair
If you have requested a service kit, please follow the instructions on the service kit. If not, please use your own packaging and ensure your product is well protected. Use the shipping label generated from your repair request order to send the item in for repair.
Receive a Diagnosis & Repair Cost Quote
After receiving your Montblanc item, we will do a careful diagnosis to evaluate the required service needed to restore your item. You will be notified by email with a link to review and approve the cost to provide the required service. If your item is under warranty, no payment is required.
Authorize Payment & Repair Service –
The approved service will be completed once the Repair Cost Quote has been approved and a form of payment has been secured through the webform provided by email. In case you refuse the cost estimate, your Montblanc item will be returned to you in the same condition it was received. You will need to pay for the shipping of the item back whether repaired or not repaired.
Process Payment of a Repair Service
You will be notified once the repair service is completed and passes through final quality control measures before proceeding with processing of the payment for the repair service. If your item is under warranty, no payment is required.
Delivery of Montblanc Item
Once the payment is processed for the completed repair service, your Montblanc creation will be shipped to you using the shipping label which you have paid for.
“My pen looks brand new, and I could not be happier.”
“I am happy with the service and my husband’s necklace looks better than when I first bought it.”
Sarah Murillo
“I was so pleased to have found your Service”
“I received my order and I am so happy with the work that you do. I was so pleased to have found your Service and
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“I received my order and I am so happy with the work that you do. I was so pleased to have found your Service and will continue to use if needed Thank you so much . Inez”
“Words cannot express my thanks to this company! I recently lost a diamond out of my engagement ring. To make matters worse, it happened literally
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“Words cannot express my thanks to this company! I recently lost a diamond out of my engagement ring. To make matters worse, it happened literally the day after the store we bought the ring closed. I was reaching my breaking point until I was directed to this website. I was skeptical to say the least, I mean this was my engagement ring! After talking with a representative who assured me that everything would be fine, I sent my ring in. I followed the process diligently and any point I had a question I emailed the representative and received responses almost immediately. To top it all off, it was returned to me before my requested date! I have never had such wonderful customer service and will be using this company for all my jewelry concerns in the future!”
Arkansas
“Great job excellent prices will use again” Pleasantville, NJ
Wendy S.
“Invisible diamond ring resized”
“Great service. I couldn’t find a jeweler who would resize a 3-row invisible diamond setting ring. Glad I found “my jewelry repair,” Great communication, and
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“Great service. I couldn’t find a jeweler who would resize a 3-row invisible diamond setting ring. Glad I found “my jewelry repair,” Great communication, and updates: my ring was resized and looks brand new. I would recommend this company and would feel confident in using them again.”
“I found this company online, and mailed my 1949 watch in for restoration. I thought the watch might be a total loss, with damage beyond
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“I found this company online, and mailed my 1949 watch in for restoration. I thought the watch might be a total loss, with damage beyond repair. However, the end result was a stunning, amazing work of art, true to the original watch. It’s a sentimental piece, and I am so happy.”
“I sent in a ring to be resized–my estimate also suggested a stone resetting. I hadn’t planned on repairing the stone, and settled for just
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“I sent in a ring to be resized–my estimate also suggested a stone resetting. I hadn’t planned on repairing the stone, and settled for just the resizing. After accepting the repair, I had issues with my credit card going through on the website…we went back and forth with them bank and customer service team (for days) but when I was starting to feel hopeless about getting it resolved (and playing phone tag) I was informed my ring had already been shipped out free of charge, resized, and with a stone reset!
The customer service team is amazing despite being a mostly online service center. if you ever need anything resolved, ask for Eboni. she works wonders. thank you thank you thank you!”
Turtle Lake, ND
“I lost a blue invisibly set diamond from a ring i purchased on ebay, not from a jeweler, so I didn’t know where to get
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“I lost a blue invisibly set diamond from a ring i purchased on ebay, not from a jeweler, so I didn’t know where to get it repaired since it is a more complicated setting. A local jeweler gave me an estimate that was more than i paid for the ring. I was ready to just sell it for the gold weight when I found this site on Google and thought I’d get another estimate. It was half of what the local jeweler was asking! So glad I took a chance, it saved my ring–they did a great job.”
“I was a little skeptical about having my jewelry fixed through a company via internet, however, every part of the process was excellent! They walk
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“I was a little skeptical about having my jewelry fixed through a company via internet, however, every part of the process was excellent! They walk you through entire process and it is secure and turn around was quick. They fixed a necklace I had worn only twice and polished it and returned back to me within 2 weeks time. Price was very affordable as well. I HIGHLY Recommend this company for all your jewelry repairs.”
“Had a wonderful experience with MyJewelryRepair.com”
“Had a wonderful experience with MyJewelryRepair.com. You’d think it would be tricky sending your jewelry in to be repaired without being face-to-face. But everything went
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“Had a wonderful experience with MyJewelryRepair.com. You’d think it would be tricky sending your jewelry in to be repaired without being face-to-face. But everything went so smoothly that it was astounding! Their online ordering tool makes it easy to get started. You immediately get confirmation and tracking information. The staff is quick to respond to any questions you might have. And if they have any questions, you get a call for clarification. The staff I have spoken with were super-friendly and understanding (shout-out to Iris, who is especially darling!) Then, when your receive your jewelry back in the mail and it is exactly what you wanted–AND at a reasonable price? Wow! I had a pair of modest diamond stud earrings that I never wore because I feared losing them. For years, I had wanted to have them converted into lever-back earrings, but hadn’t found the right local jeweler to do the work. My “new” earrings came back and they were gorgeous–simple and elegant, comfortable and secure. I now can wear them all the time without any worries. What I did next was to scrounge around in my jewelry collection looking for more projects (doesn’t everyone have some?) to send to MyJewelryRepair.com—because trust is an important part of the process.”
CA
