Pricing
Investment starting at $34
Repair Time
3-5 Business Days After Approval
Stones
Diamond, Emerald, Ruby, & More
Specialty
Invisible Settings, Grooving, & More
Premier Gemstone Services & Setting Repair
Keep your precious gemstones brilliant and securely anchored with specialized mounting care and precision restoration. Connecting wearers nationwide directly to our state-of-the-art facility, our Master Jewelers utilize microscopic setting stations, laser welders, and GIA-trained oversight to deliver expert stone tightening, prong retipping, and lapidary care with fully insured convenience.
General Gemstone Pricing & Expert Services
TRUSTED JEWELRY & WATCH REPAIR SINCE 2016
What Our Customers Say About Our Gemstone Services
Learn more about our gemstone repair experience where you don’t pay until you approve!
The Craftsmanship Behind Our Gemstone Services
Certifications & Associations
Our certified Master Jewelers and GIA-trained gemological specialists bring microscopic precision to every gemstone service, handling loose diamonds, fragile emeralds, and intricate multi-stone mountings with expert care. By maintaining a centralized state-of-the-art laboratory and advanced laser welding stations, we ensure your gemstone settings are reinforced, prongs are seamlessly retipped, and stones are torque-tested for maximum security with full nationwide convenience.
Our gemologists are certified by
We are proud members of the
Secure Nationwide Mail-In Gemstone Jewelry Repair
How Our Process Works
With our state-of-the-art facilities, our Master Jewelers perform comprehensive gemstone servicing using high-power stereo microscopes, non-destructive laser welders, and precision setting benches to reinforce worn mountings and re-polish scratched facets. Your precious stones and fine jewelry will be handled with the utmost security and care right here in our facility.
1 – Place a Request
2 – Send Your Item In
3 – Receive a Quote
4 – We Restore Your Item
5 – Receive Your Restored Item
Precision Engineering for Every Gemstone Type
Repair Your Gemstone Pieces to Pristine Condition
Servicing a fine gemstone setting is much like restoring the structural framing of a historic stained-glass window—precise metalwork holds delicate elements securely against daily vibration without obscuring their brilliance. Whether retipping worn gold prongs, tightening a loose solitaire diamond, or repairing an intricate invisible setting, our Master Jewelers deliver precise care to safeguard your jewelry’s beauty and structural integrity.
Professional Stone Sourcing & Gemological Matching
Whether sourcing an accent white diamond or a rare colored gemstone, our specialized stone sourcing team ensures every gem matches your piece perfectly. Placing an ill-fitting or poorly graded stone into a fine mounting ruins the symmetry and value of the entire piece of jewelry.
Our in-house gemological team works directly with factory-authorized suppliers to source natural diamonds, lab-grown stones, sapphires, rubies, emeralds, and rare semi-precious gems. Every stone is inspected under magnification for exact millimeter dimensions, color tone, and carat weight consistency. If you need assistance sourcing a specific gem, please feel free to Contact Us.
Integrated Setting Lab & Microscope Inspection
Repairing or adjusting jewelry can affect the precise tension of your gemstone mountings. To ensure your stones remain completely secure, our centralized custom-built Setting Lab houses Master Craftsmen use high-power stereo microscopes to examine every prong, channel, and bezel.
Should your repair require stones to be tightened, retipped, or reset, we handle everything in-house without outsourcing. Every stone is torque-tested under magnification to deliver a laboratory-grade setting that meets original manufacturing standards. To learn more about our facility standards, feel free to Contact Us.
Prong Retipping, Rebuilding & Laser Welding
Prongs are the primary defense holding your diamonds and colored gemstones in place. Over years of daily wear, gold and platinum prongs flatten, snag on clothing, or wear down to thin wires, leaving stones vulnerable to falling out completely.
Inside our setting lab, Master Jewelers utilize non-destructive laser welders to add fresh gold or platinum alloy directly to worn tips without subjecting surrounding gemstones to dangerous torch heat. For severely damaged mountings, we perform complete prong rebuilding or head replacements to ensure lifetime security. If you suspect a prong is snagging, feel free to Contact Us.
Channel, Bezel & Invisible (Mystery) Setting Repairs
Accent stones set into channels, bezels, or complex invisible (mystery) mountings require specialized metallurgical expertise. When channel walls thin or invisible setting tracks wear down, entire rows of stones can shift out of alignment or loosen.
Our Master Jewelers utilize micro-grooving tools and laser welders to rebuild worn channel lips and true up metal tracks on-site. We carefully realign each stone, ensuring flush edges and structural rigidity across complex multi-stone designs. To consult with a setting specialist, feel free to Contact Us.
Our Gemstone Repair & Maintenance Services
Choosing the right service depends on whether your existing gemstone is intact or missing entirely. We separate gemstone services into distinct technical categories to ensure clear estimates and proper care.
Comprehensive Breakdown List of Jewelry Repair Services
Master Craftsmen: The 5-Step Certified Gemstone Protocol
Servicing gemstones within our laboratory follows a rigorous 5-step technical protocol to ensure complete security and optical brilliance. First, upon arrival at our intake facility, your item is logged into a secure tracking system with high-resolution diagnostic photography. In our specialized setting lab, GIA-trained gemologists inspect stone integrity, clarity features, and mounting wear under stereo microscopes before issuing an itemized digital estimate.
Once approved, Master Jewelers execute required benchwork—utilizing non-destructive laser welders to retip worn prongs, rebuild thin channel walls, or burnish loose stone seats. Following metalwork, the piece undergoes multi-stage polishing, ultrasonic cleaning, and steam sanitization to remove compound residue from under stone pavilions. Finally, every stone undergoes a final microscopic torque inspection before being safely prepped for insured return shipping.
Examples of Our Expert Gemstone Jewelry Repairs
By the Craftsmen of My Jewelry Repair
Secure Nationwide Gemstone Jewelry Repair
Delivered to Your Door
Experience the convenience of professional, mail-in gemstone replacement without ever leaving home. At My Jewelry Repair, our Master Jewelers provide comprehensive diagnostics and precision restoration in our world-class facilities. Enjoy peace of mind with our flexible, fully protected mailing process, which includes free standard shipping* and a variety of insured plans to safeguard your valuables.
* Please note: Partnered Stores/Manufacturers may set their own shipping and insurance requirements.
Have Gemstone Service Questions?
A simple way to check is to hold the jewelry piece close to your ear and gently tap it with your fingernail; a faint rattling sound indicates a loose stone. Alternatively, run a fine cloth or tissue over the prongs—if threads catch on the metal tips, your prongs are worn or lifted and need professional retipping.
Prong retipping involves using a laser welder to add fresh metal alloy to the top flattened tip of an existing prong. Prong rebuilding is a more extensive repair required when a prong has snapped off at the base or thinned entirely, requiring the jeweler to cut away the old post and weld a completely new structural prong.
Yes. Traditional torch soldering generates intense heat that can crack or discolor heat-sensitive stones like emeralds, opals, tanzanites, and pearls. Our facility utilizes advanced laser welding technology that projects concentrated micro-beams of light onto metal joints without transferring heat to adjacent gemstones.
Routine stone tightening, prong retipping, and basic setting repairs are typically completed within 3 to 5 business days following digital quote approval. Complex invisible setting repairs or lapidary facet re-polishing may require additional bench time, with full tracking visible throughout.
Yes. Every domestic shipment through our platform includes trackable carrier coverage with customizable insurance options to protect your precious gemstone jewelry from the moment it leaves your hands until it is safely returned to your door.
Local retail counters routinely lack non-destructive laser welders, stereo microscopic setting benches, or on-site lapidary capabilities, often shipping items off to third-party trade shops. At our centralized repair center, certified Master Jewelers perform all setting repairs and stone tightening in-house under strict quality controls.
Ready to Repair Your Gemstone Jewelry?
Nationwide Gemological Precision & Master Stone Setting
Servicing fine gemstone settings requires specialized laser welders, microscopic setting benches, and certified Master Jewelers. Instead of settling for local retail counters with limited capabilities, jewelry wearers across the nation rely on My Jewelry Repair. We combine seamless online mail-in convenience with master-level craftsmanship. Operating across all 50 states, our secure US logistics network delivers your engagement ring, gemstone pendant, or heirloom bracelet directly to certified artisans in our central facility.
Serving All 50 States
from Coast to Coast
Sending your gemstone jewelry for professional restoration within the United States is safe and effortless. Our nationwide mail-in platform provides fully insured, trackable shipping labels to protect your items throughout transit. Whether you are sending a daily diamond ring or a delicate vintage sapphire heirloom, our central laboratory offers direct access to Master Jewelers, regardless of your location.
Why Choose Mail-In
Over a Local Jeweler?
Local drop-off counters routinely lack advanced laser welders or microscopic setting labs, often shipping items off to unverified third-party trade shops. At our centralized repair center, certified Master Jewelers evaluate your items under microscopes, execute precision laser welding, and perform rigorous quality control checks to restore your jewelry to factory-new security.