Pricing
Free Evaluations, Pay Quotes Upon Approval
Repair Time
Varies by Restoration Service & Complexity
SERVICES
Rings, Necklaces, Bracelets, Watches, & More
Specialty
Vintage Pieces, Watch Overhauls, & More
Authorized Macy’s Jewelry & Watch Services
Welcome to the premier jewelry and watch repair service provided in partnership with Macy’s. We are proud to collaborate with this iconic retailer to offer you convenient and reliable repair solutions, ensuring your treasured pieces receive the care they deserve.
We Honor WorryNoMore Protection Plans
Popular Services Include
Trusted Repairs with a National Reach
As an authorized service provider for Macy’s, we uphold the highest standards of craftsmanship and professionalism. Our team of certified watchmakers and master jewelers specializes in restoring fine jewelry and timepieces to their original beauty and function. Whether you need a simple repair or complex restoration, you can trust us to handle your items with precision and care.
How It Works
Place an Order
Send Your Item In
Receive a Quote
We Restore Your Item
Receive Your Restored Item
- Place Your Order
Submit your repair request online from any device. Our easy-to-use form will guide you through describing the repair and entering your shipping and contact details. If you have a WORRYNOMORE plan, be sure to have your receipt handy for any required details. - Send Your Item
Enjoy complimentary UPS shipping, including insurance and tracking, courtesy of Macy’s. Follow our step-by-step packing instructions to ensure your item’s safe arrival. Schedule a UPS pickup or drop off your package at a nearby UPS location. - Approve the Work
Once your item reaches our facility, we’ll provide a detailed inspection and personalized repair quote. If covered by WORRYNOMORE, we’ll begin immediately. If not, you choose which repairs to approve—no commitment required. - Expert Repairs
Our technicians use state-of-the-art equipment to complete your repair with precision. Need it fast? Rush orders are available. - Receive Your Item
Your jewelry or watch will be returned clean, polished, and as good as new. It’s that simple!
Notes About The Process:
- For a full list of pricing for Macy’s Jewelry & Watch Services, please visit the list here.
- In order to provide an accurate quote and avoid misleading pricing, we recommend Macy’s items to be evaluated by certified technicians first.
- Quotes cannot be approved via email, they must be paid for or declined through our online portal or by phone.
- My Jewelry Repair is an authorized repair service only, not a reseller of Macy’s parts.
Information About WorryNoMore
The WorryNoMore plan is the Macy’s maintenance agreement that can be purchased from Macy’s.
If you would like to create a Worry No More repair order, please visit :
Macy’s Worry No More Repair Order.
If you purchased your item from Macy’s but do not have a Worry No More plan or other maintenance agreement, you can still create a repair order using the link above.
The Craftsmanship Behind Expert Repair
Certifications & Industry Associations
Our expert technicians bring world-class training—many of them having honed their skills in the art of jewelry craft and heart of the Swiss watchmaking industry. With rigorous standards and a focus on continuous development, our team is equipped to handle any repair or restoration with expert care.
More Information on My Jewelry Repair
About Us
Macy’s has partnered with My Jewelry Repair to provide the highest quality of service and care when your Macy’s item needs to be repaired.
Our online, mail-in jewelry and watch repair service makes it easy to fix and restore your items all from the comfort of your home. For more information about who we are and how we restore memories, feel free to visit any of the these links.
About Us
Our Services
Jewelry Restorations
Watch Restorations
Articles
TRUSTED JEWELRY & WATCH REPAIR SINCE 2016
What Our Customers Say About Our Services
Learn more about our jewelry & watch repair experience where you don’t pay until you approve!
