Pricing
Investment starting at $24
Repair Time
3-5 Business Days After Approval
Metal
Gold, Silver, Platinum, & More
Specialty
Four-Prong, V-Prong, Claw, & More
Professional Prong Replacement & Rebuilding Services
When a prong completely snaps off or bends beyond repair, your precious gemstone is at immediate risk of falling out. While minor wear can be patched, severe damage requires structural rebuilding. Connecting wearers nationwide directly to our state-of-the-art Setting Lab, our Master Jewelers utilize precision laser welding to build entirely new metal claws from the base up, or perform complete head replacements for catastrophic damage. We deliver laboratory-grade structural security and flawless aesthetic restoration with fully insured convenience.
Prong REBUILDING Pricing & Expert Services
Prong
Replacement & Rebuilding
Starting at $24
Prong Retipping
(Up to 12 Prongs)
Starting at $49
TRUSTED JEWELRY & WATCH REPAIR SINCE 2016
What Our Customers Say About Our Jewelry Services
Learn more about our ring repair experience where you don’t pay until you approve!
The Craftsmanship Behind Our Expert Prong Rebuilding Repair
Certifications & Associations
When a ring prong completely snaps off, structural rebuilding requires elite metallurgical expertise. Our Setting Lab is staffed by GIA Certified Gemologists and Master Jewelers who bring decades of specialized bench experience to every complex repair. Rigorously trained in advanced laser welding and full platinum head replacement, our artisans possess the rare technical skills required to safely rebuild your jewelry from the base up and permanently secure your most valuable gemstones.
Our gemologists are certified by
We are proud members of the
Secure Nationwide Mail-In Prong Replacement Services
How Our Process Works
With our state-of-the-art facilities, our Master Jewelers perform advanced prong replacements using high-tech jeweler microscopes, precision laser welders, and dedicated stone-setting benches. When a prong is too severely worn to simply be retipped, your delicate diamond halos and precious center stones will be handled with the utmost security, ensuring the structural integrity of your setting is flawlessly rebuilt right here in our centralized facility.
1 – Place a Request
2 – Send Your Item In
3 – Receive a Quote
4 – We Restore Your Item
5 – Receive Your Restored Item
Precision Engineering for Every Prong Setting
Rebuild Your Prong to Optimal Security
Understanding the difference between retipping and replacement is much like repairing a house. Retipping is like patching a small leak in the roof, whereas prong replacement is required when the foundational pillars of the house have cracked and need to be entirely rebuilt. Our Master Jewelers don’t just patch over severe damage; we use advanced metallurgy to fuse fresh gold or platinum to the base of your ring, creating a brand-new, structurally sound prong that guarantees your diamond remains safe for decades to come.
Retipping vs. Replacement:
What’s the Difference?
Understanding what your ring needs comes down to structural integrity. Retipping is a routine maintenance procedure used when a prong is simply worn flat at the very top. The jeweler melts a small bead of fresh metal onto the tip to restore its thickness.
Prong Replacement (Rebuilding) is a structural repair. It is required when a prong has cracked, severely bent, or snapped off entirely. In this scenario, there is no base left to “tip.” Our jewelers must use laser welders to fuse solid wire to the base of the setting, meticulously building a brand-new claw from the bottom up to secure the stone.
When is a Head
Replacement Necessary?
The “head” (or basket) of a ring is the entire metal structure that houses the center stone. If your ring was run over, slammed in a door, or if multiple prongs have sheared off simultaneously, rebuilding individual prongs may not be safe.
In these cases, our Master Jewelers perform a complete head replacement. We carefully extract your diamond, surgically remove the crushed basket from the shank of the ring, and solder a brand-new, factory-strength platinum or gold head in its place before resetting your stone.
Rebuilding V-Prongs
for Fancy Cut Diamonds
Fancy cut gemstones—such as Princess, Pear, and Marquise cuts—have sharp, delicate corners that are highly prone to chipping. To protect these vulnerable points, jewelers use specialized “V-prongs” that wrap around the corners of the stone.
Because V-prongs require exact geometric precision, replacing them is highly complex. Our artisans utilize microscopes to carefully carve and rebuild these protective metal corners, ensuring your fancy cut diamond is completely shielded from impacts.
Precision Metal
Alloy Matching
Rebuilding a prong requires the new metal to perfectly match the metallurgical properties of your original ring. If a jeweler uses a softer karat of gold to rebuild a 14k prong, that single claw will wear down faster than the rest of the ring, causing future failure.
Our Setting Lab is equipped with highly calibrated 10k, 14k, and 18k gold wire in white, yellow, and rose variations, as well as pure platinum. We ensure the structural rebuild chemically matches your ring, guaranteeing an even, invisible restoration.
Navigating Gemstone Security
Because structural prong rebuilding treats the base metal entirely differently than routine maintenance, it is critical to select the exact technical service your setting requires.
To ensure your piece receives the exact bench service needed to keep your diamonds secure, review our routing list below:
Choosing the Right Service for Your Setting
- Prong Replacement & Rebuilding (This Page): Laser-welding new metal from the base to fix snapped claws, full head replacements, and custom V-prong rebuilding for severe damage.
- Prong Retipping Services: Preventative routine maintenance where our jewelers add a fresh bead of metal to the top of flattened or thinned prongs before they break.
- Ring Soldering Services: Structurally repairing cracked bands, fusing split shanks, and soldering bridal sets together (often required if your ring suffered heavy impact damage).
- Vintage Jewelry Restoration: Specialized antique care where fragile, old-mine cut diamonds and delicate filigree settings are meticulously rebuilt without damaging historical patinas.
Master Craftsmen: The 5-Step Rebuilding Protocol
Executing a structural prong replacement within our Setting Lab follows a strict 5-step technical protocol. First, upon arrival at our intake facility, your ring is logged into a secure tracking system with high-resolution diagnostic photography. In our specialized lab, Master Jewelers inspect the broken setting under microscopes to determine if the base integrity supports a single prong rebuild or requires a complete head replacement before issuing a digital estimate.
Once approved, our artisans execute the metalwork, utilizing precision laser welders to fuse fresh gold or platinum wire to the base, sculpting a brand-new prong over your gemstone. The ring is then professionally polished and electroplated with rhodium (if white gold). Finally, the fully rebuilt piece undergoes a rigorous Quality Assurance check before being safely returned via trackable domestic shipping.
Examples of Our Expert Prong Rebuilding Repairs
By the Craftsmen of My Jewelry Repair
Secure Nationwide Prong Rebuilding Services
Delivered to Your Door
Experience the convenience of professional, mail-in prong restoration without ever leaving home. At My Jewelry Repair, our Master Jewelers provide comprehensive diagnostics and precision repair in our world-class facilities. Enjoy peace of mind with our flexible, fully protected mailing process, which includes free standard shipping* and a variety of insured plans to safeguard your valuables.
* Please note: Partnered Stores/Manufacturers may set their own shipping and insurance requirements.
Have Prong Replacing & Rebuilding Questions?
Yes. Even if the prong has broken off entirely, leaving your diamond exposed, our Master Jewelers can fix it. We use precision laser welders to fuse a new piece of solid gold or platinum wire directly to the remaining base of the setting, sculpting a brand-new claw to securely grip your stone.
Rebuilding a single snapped or severely damaged prong starts at $19.99. If the structural damage is catastrophic and requires the entire basket holding the diamond to be replaced (a complete head replacement), the cost will vary based on the size of the stone and the type of metal required. We provide a transparent, digital quote for your approval before work begins.
No. When rebuilding a prong, our jewelers evaluate the security of the stone. If the remaining prongs are secure, we can laser-weld the new prong right next to the diamond. If the setting is entirely compromised, we will safely extract your diamond, rebuild the metal structure, and then professionally reset your stone.
This depends on the condition of the metal base. If one prong snagged on a sweater and broke, but the rest of the ring is thick and healthy, a single rebuild is perfect. However, if the entire setting is paper-thin, crushed, or suffering from “metal fatigue,” replacing the whole head is the only way to guarantee your diamond won’t be lost next week.
Efficiency and precision are our hallmarks. Once your item arrives at our facility, we provide a digital estimate within 24 to 72 hours. Upon your approval, the structural metalwork, resetting, cleaning, and final inspection are expertly completed within 3 to 5 business days.
Yes. Every domestic shipment through our platform includes trackable carrier shipping with customizable insurance options. You can declare the exact value of your engagement ring to ensure your diamond is fully protected from the moment it leaves your hands until safely returned to your door.
Ready to Rebuild Your Prongs?
Precision Prong Rebuilding, Delivered Nationwide
Rebuilding a snapped metal prong requires high-powered microscopes, precision laser welders, and certified Master Jewelers trained in advanced metallurgy. Instead of settling for local retail counters that lack the technology to safely fuse platinum or rebuild intricate V-prongs, wearers across the nation rely on My Jewelry Repair. We combine seamless online mail-in convenience with master-level craftsmanship. Operating across all 50 states, our secure US logistics network delivers your damaged rings directly to the stone-setting specialists in our central facility.
Serving All 50 States
from Coast to Coast
Sending your fine jewelry for structural prong replacement within the United States is safe and effortless. Our nationwide mail-in platform provides fully insured, trackable shipping labels to protect your items throughout transit. Whether you need a single gold claw rebuilt or a complex platinum head replaced, our central Setting Lab offers direct access to Master Jewelers, regardless of your location.
Why Choose Mail-In
Over a Local Jeweler?
Local drop-off counters routinely lack the specialized laser welders required to safely rebuild prongs right next to fragile gemstones. At our centralized facility, certified Master Jewelers evaluate your structural damage under microscopes, execute precision metalwork in-house, and perform rigorous quality control checks to ensure your stones are perfectly secure without outsourcing to a third party.