Giving Life to Your Citizen Watch
Keep your Citizen watch running like new with our mail-in repair service. From upkeep to complete overhauls, we make watch care simple.
Our Most Popular Watch Services:
Watch Movement
Servicing
Starting at $149.99
Battery Maintenance
Servicing & Upkeep
Starting at $39.99
Watch Crystal
Replacement
Starting at $59.99
The Trusted Mail-In Choice for Watch Care
At our elite-level service centers, certified technicians provide authorized servicing using advanced tools and techniques to deliver premium results. Your piece will be handled with the utmost precision and professionalism.
How Our Process Works
1 – Place a Request
2 – Send Your Item In
3 – Receive a Quote
4 – We Restore Your Item
5 – Receive Your Restored Item
Professional Services For Your Timepiece
Certifications & Associations
Our watch technicians bring world-class training—many of them having honed their skills in the heart of the Swiss watchmaking industry. With rigorous standards and a focus on continuous development, our team is equipped to handle any watch repair or restoration with expert care.
Sending in Your Citizen Watch For Servicing
Professional Services For Your Citizen Timepiece
Professional Parts Sourcing Team
Our Professional Parts Sourcing Team is dedicated to finding accurate and genuine Citizen parts. Thanks to our long-standing industry presence, we have access to the parts needed to bring your Citizen Watch to top condition.
Elite Watch Service Center
Our Watch Repair Service Center was custom-built to meet the highest standards in horology—designed specifically for our Certified Watchmakers to perform precise restorations with unmatched care. From NASA-level ISO 7 and ISO 8 clean rooms to advanced tools and natural lighting, every detail reflects the excellence our premier partners demand.
Citizen Watch Service, Elevated
Our West Coast facilities proudly serve Citizen owners nationwide, offering a seamless, door-to-door repair experience. Simply select your service, print your materials, and send us your watch in need of care—without ever leaving your home. Once your timepiece has been restored by our certified watchmakers, it is securely returned to you with your chosen level of insurance protection.
At My Jewelry Repair, we honor the craftsmanship behind every Citizen watch. Your Citizen watch will receive meticulous attention from skilled artisans dedicated to preserving its precision, beauty, and legacy.
Complimentary Standard Shipping* and Evaluations
We offer free standard shipping* and many additional options of insurance plans to keep your precious package safe.
*Partnered Stores/Manufacturers may have their own requirements for shipping and/or insurance specifications.
More On Citizen Eco-Drive
Citizen started from humble beginnings, founded as the Shokosha Watch Research Institute in 1918, known as the manufacturer of Citizen watches (and Cincom precision lathe machine tools as well). Since their original pocket watch was constructed in 1924, they garnered their three-syllable name synonymous with timekeeping excellence: Citizen.
Citizen’s Atomic Timekeeping watch in 1993 was the world’s first, remaining a pioneer of the field, combining that with light-powered Eco-Drive technology. This means precise time when powered by any source of light.
Citizen Atomic watches have a margin of error of only one second in 100,000 years, receiving radio signals from an atomic clock to set precise time. Precise enough for you? Yeah, us, too.
Official Timekeeper of the US Open Championships
Citizen keeps noble company, working closely with ATP, not to mention it serves as an ISU World Figure Skating Championships affiliate and official partner of Manchester United F.C.
Such prestige deserves special attention. All watches need routine maintenance, no matter how trusty they are. We’re your trusty repair place when your Citizen needs a pick-me-up.
Example of a Citizen Eco-Drive Repair Service
Commonly Asked Watch Repair Questions:
Watch Repair Pricing
Pricing chart for costs associated with some common watch repair services. Pricing may vary for certain brands, luxury and/or vintage watches.| Service | Starting Price |
|---|---|
| Battery Service (Includes Replacements & Pressure Test) | $39.99 |
| Band/Link Repair | $49.99 |
| Crystal Replacement | $59.99 |
| Stem & Crown | $59.99 |
| Quartz Movement Replacement | $149.99 |
| Automatic Movement Servicing | $299.99 |
| See Full: Pricing List |
You Never Have to Leave Your Home!
Print your shipping label and order slip. Choose your insurance, pack your repair(s). My Jewelry Repair provides step-by-step instructions for safe packaging and travel. All you have to do from there is schedule USPS courier pickup if you don’t want to leave your home, or drop-off (with your nearest USPS location). Tracking included for safe arrival and transparency.
You’ll never have to navigate a baffling mall layout again, looking for a ‘quick’ repair that takes forever. All you have to do is put the watch in the mail and we’ll have it back with a quick turnaround, fully restored, fully functional.
Watches can be complicated and sometimes delicate objects, many of which are one of a kind. Our master watchmakers take utmost care during every step of the repair and restoration process.
Common Watch Situations
Watches generally come to us due to:
- Watch worn during inappropriate activities
- Improper use of chronograph functions
- Exposing watch to magnetic fields
- Improper watch function settings
- Winding a watch while wearing it
- Cross-threading watch crown
- DIY battery replacement
- Improper watch storage
Unless you’re a specialist, don’t try this at home. We see a lot of interesting stuff that comes to us from those do-it-yourself folks.
From professional battery replacements to mechanical movement overhauls, we have all of your watch repair needs covered!
Online Watch Repair by Mail
With MyJewelryRepair.com… Anywhere!
When you find your self asking where to go, you’ll be glad to know we can provide services from anywhere in the country! We have locations on both coasts and offer free standard shipping – even from Alaska and Hawaii.
All of our services are available at all times
From New York to Los Angeles, Ohio to Texas, our services are not limited by location. We can serve you anywhere in the United States with Free Standard Shipping. Meaning you can get the highest quality in watch repair without restrictions.
We Can Take Care of What Your Warranty Won’t
Is your watch beyond its warranty? Send it on over to MyJewelryRepair.com right away for repairs with great turnaround and competitive rates!
Most new watches come with a 2 year warranty as long as you keep the recommended servicing at specific intervals set by the manufacturer. But warranty’s rarely cover unforeseen accidents or negligence…
Out-Of-Warranty Information
Manufacturer Warranties rarely cover:
- Damage / scratches to watch finish (case, crystal, bracelet, strap or other components)
- Damage caused by failure to comply with parameters of maintenance schedule
- Moisture damage (applicable to non-water resistant watches)
- Damage brought about by misuse, accident, or tampering
- Damage caused by third party repairs
- Accidental damage
We do vintage watch restoration, mechanical and automatic movement repair, quartz movement replacement, and much more!
This will depend on the kind of watch repair service you will need. A simple battery replacement can be processed by our Certified Watchmakers under a week. A movement overhaul on the other hand can be very variable, and is subject to availability of parts.
For a more complete breakdown, please visit: Standard Repair Timelines
Ready to Restore Your Citizen Watch?
If you would like to place an order for your Citizen Watch, click the “Get Started” button!