Pricing
Investment starting at $49
Repair Time
Varies Per Service After Approval
SERVICES
Movement Overhauls, Crystals, & More
Specialty
Swiss-Standard & Vintage Sourcing
Professional Citizen Watch Servicing
Keep your Citizen watch running like new with our mail-in repair service. From upkeep to complete overhauls, we make watch care simple.
GENERAL Watch Repair Pricing & Expert Services
Movement Servicing
& Replacement
Starting at $199
Battery Replacement
& Maintenance
Starting at $49
Crystal
Replacement
Starting at $59
TRUSTED JEWELRY & WATCH REPAIR SINCE 2016
What Our Customers Say About Our Watch Services
Learn more about our watch repair experience where you don’t pay until you approve!
Swiss-Certified Watch Repair Experts
Certifications & Industry Associations
Our watchmaking team brings world-class expertise to every Citizen watch repair, with many technicians trained in the heart of the Swiss watchmaking industry. By maintaining rigorous standards and elite certifications, we ensure that even a routine maintenance is performed with the precision and care required for the world’s finest timepieces.
Secure Nationwide Mail-In Citizen Watch Repair
How Our Process Works
At our Watch Repair Service Center, Certified Watchmakers provide authorized servicing using advanced tools and techniques to deliver premium results. Your Citizen watch will be handled with the utmost precision and professionalism.
1 – Place a Request
2 – Send Your Item In
3 – Receive a Quote
4 – We Restore Your Item
5 – Receive Your Restored Item
Examples of Our Expert Citizen Watch Repairs
By the Craftsmen of My Jewelry Repair
Tailored Services for Citizen Watch Enthusiasts
Citizen revolutionized modern watchmaking by proving that cutting-edge technology and everyday durability can seamlessly coexist, most notably through their pioneering Eco-Drive light-powered movements. Properly servicing these innovative instruments requires a specialized understanding of their unique internal energy architecture.
We have built our nationwide mail-in repair network to match the forward-thinking nature of the Citizen brand. Our certified technicians operate within state-of-the-art diagnostic environments, allowing us to perform everything from advanced solar-cell maintenance to rigorous pressure testing for deep-sea models. You receive uncompromising, factory-level expertise without the hassle of a traditional retail drop-off, ensuring your timepiece remains a reliable, highly accurate companion for years to come.
Premier Craftsmanship for Every Citizen Watch
From Maintenance to Restoration
Caring for a watch is much like servicing a car—regular upkeep keeps it in peak condition, while repairs and restorations fix more serious issues. Whether it’s a simple strap change or a full mechanical overhaul, our watchmakers deliver precise care to preserve your timepiece’s performance and value.
Access to Genuine
Brand-Name Parts
Our Professional Parts Sourcing Team is dedicated to finding accurate and genuine parts for your Citizen watch. Thanks to our long-standing industry presence, we have direct access to parts from the manufacturer.
If you require a different kind of repair or service for your timepiece, feel free to Contact Us.
State-of-the-Art
Watch Repair Service Center
Our Watch Repair Service Center was custom-built to meet the highest standards in horology—designed specifically for our Certified Watchmakers to perform precise restorations with unmatched care. By maintaining NASA-level ISO 7 and ISO 8 clean rooms, we ensure a strictly controlled environment that prevents microscopic dust from entering your watch movement during assembly.
Every timepiece we service undergoes rigorous Timing Calibration across multiple positions and is treated with premium lubricants to reduce friction and extend mechanical life. Trusted by national retailers and luxury brands alike, we deliver manufacturer-level precision in every repair.
Vintage or Specialized
Movement Services
Vintage Watch Movement Services differ from more modern models as finding parts for these watches can be a challenge, but our long history with the industry has given us access to great sources.
If you require a different kind of repair or service for your timepiece or have a specialized type of watch movement, feel free to Contact Us to consult about your timepiece.
The Brief History of Citizen and its Eco-Drive
Citizen started from humble beginnings, founded as the Shokosha Watch Research Institute in 1918, known as the manufacturer of Citizen watches (and Cincom precision lathe machine tools as well). Since their original pocket watch was constructed in 1924, they garnered their three-syllable name synonymous with timekeeping excellence: Citizen.
Citizen’s Atomic Timekeeping watch in 1993 was the world’s first, remaining a pioneer of the field, combining that with light-powered Eco-Drive technology. This means precise time when powered by any source of light.
Citizen Atomic watches have a margin of error of only one second in 100,000 years, receiving radio signals from an atomic clock to set precise time.
Citizen keeps noble company, working closely with ATP, not to mention it serves as an ISU World Figure Skating Championships affiliate and official partner of Manchester United F.C.
Such prestige deserves special attention. All watches need routine maintenance, no matter how trusty they are. We’re your trusty repair place when your Citizen needs a pick-me-up.
Secure Nationwide Citizen Watch Repair
Delivered to Your Door
Experience the convenience of professional, mail-in watch restoration without ever leaving home. At My Jewelry Repair, our Certified Watchmakers provide comprehensive diagnostics and precision restoration in our world-class facilities. Enjoy peace of mind with our flexible, fully protected mailing process, which includes free standard shipping* and a variety of insured plans to safeguard your valuables.
* Please note: Partnered Stores/Manufacturers may set their own shipping and insurance requirements.
Have Citizen Watch Repair Questions?
Watch Repair Pricing
Pricing chart for costs associated with some common watch repair services. Pricing may vary for certain brands, luxury and/or vintage watches.| Service | Starting Price |
|---|---|
| Battery Service (Includes Replacements & Pressure Test) | $49 |
| Band/Link Repair | $49 |
| Crystal Replacement | $59 |
| Stem & Crown | $59 |
| Quartz Movement Service (Standard) | $199 |
| Automatic Movement Servicing (Standard) | $299 |
| See Full: Pricing List |
A Streamlined Digital Approach to Horology
You can effortlessly manage your watch’s upkeep without ever visiting a retail store. We designed our online repair portal to be incredibly user-friendly. Just print out your prepaid shipping label, select the insurance tier that fits your model, and pack your timepiece using our provided safety instructions. You can drop it off at any designated postal center or have a carrier retrieve it from your home. Your package is strictly monitored via active tracking every step of the way.
From advanced atomic timekeeping receivers to rugged dive cases, Citizen timepieces pack serious utility into a small footprint. If your daily driver is underperforming, our technicians run a full diagnostic sweep to find the exact malfunction.
Typical Issues We Address:
- Eco-Drive Stuttering: When the second hand skips in two-second intervals, signaling a depleted solar capacitor that requires replacement or specialized recharging.
- Promaster Gasket Failure: Compromised O-rings leading to internal fogging, which must be resolved immediately to prevent permanent rust.
- Band and Bracelet Replacements: Swapping out cracked polyurethane dive straps or fixing bent deployment clasps on titanium bracelets.
- Radio-Controlled Sync Errors: Addressing internal module faults that prevent your watch from receiving atomic time signals.
Opening up an Eco-Drive at home can severely damage the sensitive light-capturing dial. Let our certified team handle the internal mechanics.
Premium Bench Service for the Entire Country
Instead of searching for a local repair stand that might not have the correct tools for solar or GPS modules, you can access our state-of-the-art facilities from anywhere in the United States. We offer complimentary, fully insured standard shipping to clients in major metropolitan areas and rural regions alike. Our centralized platform bridges the gap, connecting you directly with professional bench watchmakers regardless of your physical zip code.
Affordable Solutions for Out-of-Warranty Timepieces
Citizen’s generous manufacturer guarantee handles internal defects during the initial purchase period. However, this coverage strictly omits damages resulting from physical impacts, water abuse, or general aging. Once your factory protection concludes, we step in to provide expert restorations.
Routine Problems Outside of Factory Coverage:
- Deep gouges or scratches on the Super Titanium™ casing or crystal face.
- Water damage incurred by operating pushers or the crown while submerged in a pool.
- Broken crowns, detached hands, or shattered glass from accidental drops.
- Cosmetic refurbishment and parts sourcing for older, discontinued analog models.
We are dedicated to revitalizing your favorite timepieces, making sure your trusty Citizen is ready for its next adventure.
Service speeds fluctuate based on the specific type of maintenance authorized. Straightforward requests like outfitting a new strap, replacing a standard quartz battery, or testing water resistance can be turned around very quickly. More intensive projects, such as overhauling an older mechanical movement or replacing a damaged Eco-Drive dial, will require additional time for component sourcing and rigorous quality control testing.
For an accurate look at our active turnaround times, please head over to: Standard Repair Timelines
Ready to Repair Your Citizen Watch?
Nationwide Expertise, Local Convenience: Citizen Watch Repair Near You
While you might be searching for ‘Citizen watch repair near me,’ many local shops lack the NASA-level clean rooms and Swiss-standard diagnostic tools required for high-precision timepieces. My Jewelry Repair bridges the gap between local convenience and elite horological craftsmanship. By utilizing our secure, fully insured mail-in process, residents from New York City to Los Angeles—and everywhere in between—can access the same certified movement overhauls and genuine parts sourcing used by the world’s premier watch houses.
Serving All 50 States
from Coast to Coast
Your Citizen is engineered for relentless daily performance, and securing professional maintenance should be equally efficient. We have modernized the traditional repair experience by replacing the hassle of local retail drop-offs with a streamlined, nationwide digital platform. Enjoy fully insured transit and continuous package monitoring at no extra cost, connecting you directly to our advanced technical laboratories. Don’t risk your complex Eco-Drive capacitor or rugged Promaster dive seals with an uncertified mall kiosk. Our specialized bench technicians utilize factory-level diagnostic equipment to calibrate and restore your timepiece, delivering uncompromising, high-tech horological care straight to your doorstep.
Why Choose Mail-In
Over a Local Watchmaker?
Local shops in cities like Philadelphia or Denver often outsource complex horological work to third-party labs, adding weeks to your timeline and increasing the risk to your timepiece. At My Jewelry Repair, we handle every step—from movement diagnostics to final pressure testing—at our own Swiss-standard, NASA-level clean rooms. This integrated approach allows us to offer professional turnarounds and precise movement overhauls that local shops simply can’t match, all while maintaining a secure chain of custody that keeps your most precious watches safe and insured.